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Online Helpdesk
For all support enquiries, please use our Online Helpdesk System.
Visit the Online Helpdesk >>
Basic Support Hotline
Level 1 Support Hotline: 02 8999 0728
Australian users only
Please note that this support service is for level 1 support only.
This includes basic setup of the Billion modem or router to connect to the internet.
For Wireless, VOIP, VPN setup or troubleshooting please lodge a support ticket
with the Online Helpdesk.
5 days a week
Community Forums
Billion Community Support Forums
Comparison Chart
Billion Feature Comparison Chart
Downloads
Firmware available for download on this site is intended for Australian users only.
If you are an Australian user, only download firmware from this site, and not international sites.
Using incorrect firmware may render your unit inoperable.
Downloads Section
3G/4G Modem Compatibility
The following compatible 3G cards have been tested & are known to work.
Ensure that all 3G modems have latest firmware.
All 3G modems should work fine with all providers if device is unlocked ( Unless provider requires device to be registered )
| Australian 3GProvider APN’s |
| Provider |
APN |
Username |
Password |
| Blink |
splns888a1 |
|
|
| Crazy John's |
purtona.net |
|
|
| DoDo |
dodolns1 |
|
|
| Exetel |
Exetel1 |
|
|
| Internode |
internode |
|
|
| Internode(Older) |
splns333a1 |
|
|
| Optus |
internet |
|
|
| Optus |
connect |
|
|
| Optus Prepaid |
preconnect |
|
|
| Primus |
primuslns1 |
|
|
| Telstra |
telstra.internet |
|
|
| Bigpond |
telstra.bigpond |
Yes |
Yes |
| Three |
3netaccess |
|
|
| Three Prepaid |
3services |
|
|
| TPG |
internet |
|
|
| Virgin Mobile |
VirginBroadband |
Yes |
Yes |
| Vodafone |
vfinternet.au |
|
|
| Vodafone Prepaid |
vfprepaymbb |
|
|
| 7300GX |
| 3G Modem |
Optus |
Telstra/
Bigpond |
Three |
Virgin |
Vodafone |
Internode |
| Huawei E618 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E620 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E630 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E800 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Novatel Merlin XU 870 |
|
|
Yes |
|
|
|
| Sierra Aircard 875 |
|
Yes |
|
|
|
|
| Sierra Aircard 880E |
|
Yes |
|
|
|
|
| |
| 7404X/7402X Series |
| 4G Modem |
Optus |
Telstra/
Bigpond |
Three |
Virgin |
Vodafone |
Internode |
| 4G Sierra 320U |
|
Yes |
|
|
|
|
| |
| 7404X/7402X Series |
| 3G Modem |
Optus |
Telstra/
Bigpond |
Three |
Virgin |
Vodafone |
Internode |
| 3GO |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Bandrich Bandluxe C100 |
Yes |
|
Yes |
Yes |
Yes |
|
| Huawei E160 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E160E |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E160G |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E169G |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E172 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E176 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E180 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E220 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E270 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E272 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E1762 |
Yes |
|
|
|
|
Yes |
| Huawei K3520 |
|
|
|
|
Yes |
|
| Huawei K3765 |
|
|
|
|
Yes |
|
| Roamer |
Yes |
|
|
|
|
|
| Maxon BP3 |
|
Yes |
|
|
|
|
| Maxon BP3-Ext |
|
Yes |
|
|
|
|
| Novatel MC950D |
Yes |
|
Yes |
Yes |
Yes |
|
| Roamer |
Yes |
|
|
|
|
|
| Sierra 875U |
|
Yes |
|
|
|
|
| Sierra 880U |
|
Yes |
|
|
|
|
| Sierra Compass 885 U |
|
Yes |
|
|
|
|
| Sierra 301 |
|
Yes |
|
|
|
|
| Sierra 306 |
|
Yes |
|
|
|
|
| Sierra 308 |
|
Yes |
|
|
|
|
| Sierra 312 |
|
Yes |
|
|
|
|
| ZTE MF622 |
Yes |
Yes |
Yes |
Yes |
Yes |
|
ZTE MF626 (Not
Recommended) |
|
Yes |
|
|
|
|
| ZTE MF628 |
|
Yes |
|
|
|
|
| ZTE MF633 |
|
Yes |
|
|
|
|
| ZTE MF636 |
|
Yes |
|
|
|
|
| ZTE MF638 |
|
Yes |
|
|
|
|
| ZTE MF633+ |
|
Yes |
|
|
|
|
| ZTE MF633BP+ |
|
Yes |
|
|
|
|
| ZTE MF668 (Elite) |
|
Yes |
|
|
|
|
| |
| 6200NXL |
| 4G Modem |
Optus |
Telstra/
Bigpond |
Three |
Virgin |
Vodafone |
Internode |
| |
|
|
|
|
|
|
| |
| 6200NXL |
| 3G Modem |
Optus |
Telstra/
Bigpond |
Three |
Virgin |
Vodafone |
Internode |
| 3GO |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Huawei E122 |
|
|
Yes |
|
|
|
| Huawei E160E |
Yes |
|
|
|
|
|
| Huawei E169 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E169G |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E172 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E220 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E270 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E272 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei E1762 |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Huawei K3765 |
|
|
|
|
Yes |
|
| ZTE MF628 |
|
Yes |
|
|
|
|
| ZTE MF622 |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| ZTE MF668 (Elite) |
|
Yes |
|
|
|
|
| NOVATEL MC950D |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| NOVATEL MC 930D |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| NOVATEL MC950D |
Yes |
|
Yes |
Yes |
Yes |
Yes |
| Sierra Aircard 880U |
|
Yes |
|
|
|
|
| Sierra 875U |
|
Yes |
|
|
|
|
| Sierra 885U |
|
Yes |
|
|
|
|
| Sierra 306U |
|
Yes |
|
|
|
|
| Sierra 308U |
|
Yes |
|
|
|
|
| Sierra 301U |
|
Yes |
|
|
|
|
| Sierra 312U |
|
Yes |
|
|
|
|
ADSL2/2+ FAQ
ADSL2/2+ FAQ -- click here to view
ADSL2/2+ Compatibility
All current Billion models are ADSL2+ compatible.
| Model |
ADSL |
ADSL2 |
ADSL2+ |
| 711CE |
Yes |
No |
No |
| 741GE, 743GE |
Yes |
No |
No |
| 5100, 5100W, 5100S |
Yes |
No |
No |
| 5102, 5102S |
Yes |
Yes |
Yes* |
| 7000 |
Yes |
No |
No |
| 7100Pro, 7100S, 7100G, 7100SV |
Yes |
No |
No |
| myGuard 7202G |
Yes |
Yes |
Yes* |
| 7202, 7202GR2 |
Yes |
Yes |
Yes* |
| 7300G |
Yes |
Yes |
Yes |
| 7400 |
Yes |
Yes |
No |
| 7401VGP |
Yes |
Yes |
Yes |
| 7402, 7402W, 7402G |
Yes |
Yes |
Yes |
| 7402R2, 7402L, 7402GL |
Yes |
Yes |
Yes |
| 7402VG, 7402VGL, 7402VGO, 7402VGP |
Yes |
Yes |
Yes |
| 7500G, myGuard 7500GL |
Yes |
Yes |
No |
• Items in grey are models that are no longer sold.
• * indicates maximum throughput is 14Mbits in Router mode.
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Billion
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