Urgent Notice for Firmware Update

This is an important notice. You are strongly recommended to update your 5200G or 5200N with the latest firmware version to resolve an incompatibility issue with Microsoft Windows XP Service Pack 3.
See this document for details: Windows XP SP3 Notice (PDF)


Online Helpdesk

For all support enquiries, please use our Online Helpdesk System.

Visit the Online Helpdesk >>

Basic Support Hotline

Level 1 Support Hotline: 08 8132 6868

Australian users only
Please note that this support service is for level 1 support only.
This includes basic setup of the Billion modem or router to connect to the internet.
For Wireless, VOIP, VPN setup or troubleshooting please lodge a support ticket
with the Online Helpdesk.

6 days a week (excluding public holidays):

  • Mon-Fri - 9AM to 7PM CST
  • Sat - 11AM to 4PM CST

Community Forums

Billion Community Support Forums

Comparison Chart

Billion Feature Comparison Chart

Downloads

Firmware available for download on this site is intended for Australian users only.
If you are an Australian user, only download firmware from this site, and not international sites.
Using incorrect firmware may render your unit inoperable.

Downloads Section

3G Modem Compatibility

The following compatible 3G cards have been tested & are known to work.
Ensure that all 3G modems have latest firmware.

7300GX
3G Modem Optus Telstra/
Bigpond
Three Virgin Vodafone
Hauwei E618 Yes Yes Yes Yes
Hauwei E620 Yes Yes Yes Yes
Hauwei E630 Yes Yes Yes Yes
Hauwei E800 Yes Yes Yes Yes
Novatel Merlin XU 870 Yes
Sierra Aircard 875 Yes
Sierra Aircard 880E Yes
7404X/7402X Series
3G Modem Optus Telstra/
Bigpond
Three Virgin Vodafone
Bandrich Bandluxe C100 Yes Yes Yes Yes
Huawei E160G Yes
Huawei E169G Yes Yes Yes Yes
Huawei E172 Yes Yes Yes Yes
Huawei E180 Yes Yes Yes Yes
Huawei E220 Yes Yes Yes Yes
Huawei E270 Yes Yes Yes Yes
Huawei E272 Yes Yes Yes Yes
Roamer Yes
Maxon BP3 Yes
Maxon BP3-Ext Yes
Novatel MC950D Yes Yes Yes Yes
Roamer Yes
Sierra 875U Yes
Sierra 880U Yes
Sierra Compass 885 U Yes
Sierra 306 Yes
ZTE MF622 Yes Yes Yes Yes Yes
ZTE MF628 Yes
ZTE MF638 Yes
ZTE MF626 (Not MF626BP) Yes
ZTE MF636 (Not MF636BP) Yes

ADSL2/2+ FAQ
ADSL2/2+ FAQ -- click here to view

ADSL2/2+ Compatibility

All current Billion models are ADSL2+ compatible.

Model ADSL ADSL2 ADSL2+
711CE Yes No No
741GE, 743GE Yes No No
5100, 5100W, 5100S Yes No No
5102, 5102S Yes Yes Yes*
7000 Yes No No
7100Pro, 7100S, 7100G, 7100SV Yes No No
myGuard 7202G Yes Yes Yes*
7202, 7202GR2 Yes Yes Yes*
7300G Yes Yes Yes
7400 Yes Yes No
7401VGP Yes Yes Yes
7402, 7402W, 7402G Yes Yes Yes
7402R2, 7402L, 7402GL Yes Yes Yes
7402VG, 7402VGL, 7402VGO, 7402VGP Yes Yes Yes
7500G, myGuard 7500GL Yes Yes No
• Items in grey are models that are no longer sold.
* indicates maximum throughput is 14Mbits in Router mode.

 
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