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Urgent Notice for Firmware Update
This is an important notice. You are strongly recommended to update your 5200G
or 5200N with the latest firmware version
to resolve an incompatibility issue with Microsoft Windows XP Service Pack 3.
See this document for details: Windows XP SP3 Notice (PDF)
Online Helpdesk
For all support enquiries, please use our Online Helpdesk System.
Visit the Online Helpdesk >>
Basic Support Hotline
Level 1 Support Hotline: 08 8132 6868
Australian users only
Please note that this support service is for level 1 support only.
This includes basic setup of the Billion modem or router to connect to the internet.
For Wireless, VOIP, VPN setup or troubleshooting please lodge a support ticket
with the Online Helpdesk.
6 days a week (excluding public holidays):
- Mon-Fri - 9AM to 7PM CST
- Sat - 11AM to 4PM CST
Community Forums
Billion Community Support Forums
Comparison Chart
Billion Feature Comparison Chart
Downloads
Firmware available for download on this site is intended for Australian users only.
If you are an Australian user, only download firmware from this site, and not international sites.
Using incorrect firmware may render your unit inoperable.
Downloads Section
3G Modem Compatibility
The following compatible 3G cards have been tested & are known to work.
Ensure that all 3G modems have latest firmware.
| 7300GX |
| 3G Modem |
Optus |
Telstra/
Bigpond |
Three |
Virgin |
Vodafone |
| Hauwei E618 |
Yes |
|
Yes |
Yes |
Yes |
| Hauwei E620 |
Yes |
|
Yes |
Yes |
Yes |
| Hauwei E630 |
Yes |
|
Yes |
Yes |
Yes |
| Hauwei E800 |
Yes |
|
Yes |
Yes |
Yes |
| Novatel Merlin XU 870 |
|
|
Yes |
|
|
| Sierra Aircard 875 |
|
Yes |
|
|
|
| Sierra Aircard 880E |
|
Yes |
|
|
|
| 7404X/7402X Series |
| 3G Modem |
Optus |
Telstra/
Bigpond |
Three |
Virgin |
Vodafone |
| Bandrich Bandluxe C100 |
Yes |
|
Yes |
Yes |
Yes |
| Huawei E160G |
|
|
Yes |
|
|
| Huawei E169G |
Yes |
|
Yes |
Yes |
Yes |
| Huawei E172 |
Yes |
|
Yes |
Yes |
Yes |
| Huawei E180 |
Yes |
|
Yes |
Yes |
Yes |
| Huawei E220 |
Yes |
|
Yes |
Yes |
Yes |
| Huawei E270 |
Yes |
|
Yes |
Yes |
Yes |
| Huawei E272 |
Yes |
|
Yes |
Yes |
Yes |
| Roamer |
Yes |
|
|
|
|
| Maxon BP3 |
|
Yes |
|
|
|
| Maxon BP3-Ext |
|
Yes |
|
|
|
| Novatel MC950D |
Yes |
|
Yes |
Yes |
Yes |
| Roamer |
Yes |
|
|
|
|
| Sierra 875U |
|
Yes |
|
|
|
| Sierra 880U |
|
Yes |
|
|
|
| Sierra Compass 885 U |
|
Yes |
|
|
|
| Sierra 306 |
|
Yes |
|
|
|
| ZTE MF622 |
Yes |
Yes |
Yes |
Yes |
Yes |
| ZTE MF628 |
|
Yes |
|
|
|
| ZTE MF638 |
|
Yes |
|
|
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| ZTE MF626 (Not MF626BP) |
|
Yes |
|
|
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| ZTE MF636 (Not MF636BP) |
|
Yes |
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ADSL2/2+ FAQ
ADSL2/2+ FAQ -- click here to view
ADSL2/2+ Compatibility
All current Billion models are ADSL2+ compatible.
| Model |
ADSL |
ADSL2 |
ADSL2+ |
| 711CE |
Yes |
No |
No |
| 741GE, 743GE |
Yes |
No |
No |
| 5100, 5100W, 5100S |
Yes |
No |
No |
| 5102, 5102S |
Yes |
Yes |
Yes* |
| 7000 |
Yes |
No |
No |
| 7100Pro, 7100S, 7100G, 7100SV |
Yes |
No |
No |
| myGuard 7202G |
Yes |
Yes |
Yes* |
| 7202, 7202GR2 |
Yes |
Yes |
Yes* |
| 7300G |
Yes |
Yes |
Yes |
| 7400 |
Yes |
Yes |
No |
| 7401VGP |
Yes |
Yes |
Yes |
| 7402, 7402W, 7402G |
Yes |
Yes |
Yes |
| 7402R2, 7402L, 7402GL |
Yes |
Yes |
Yes |
| 7402VG, 7402VGL, 7402VGO, 7402VGP |
Yes |
Yes |
Yes |
| 7500G, myGuard 7500GL |
Yes |
Yes |
No |
• Items in grey are models that are no longer sold.
• * indicates maximum throughput is 14Mbits in Router mode.
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Billion
--> Support
