Support Information

Important Notes :

Firmware available for download on this site is intended for Australian users only. If you are an Australian user, only download firmware from this site, and not international sites. Using incorrect firmware may render your unit inoperable.

3G/4G Modem Compatibility

The following compatible 3G/4G cards have been tested & are known to work. Ensure that all 3G/4G modems have latest firmware.

All 3G modems should work fine with all providers if device is unlocked ( Unless provider requires device to be registered )

The 7800X series consists of the models 7800X, 7800NX, 7800NXL, 7800DX, 7800DXL, 7800VDPX and 7800VDOX.

The dongles below have been tested & are known to work.

4G Modem Compatibility

4G Modem Optus Telstra Bigpond Three Virgin Vodafone Internode iiNet
ZTE MF821 - Yes - - - - -
ZTE MF 823 - Yes - - - - -
Huawei E3276 Yes - Yes Yes Yes Yes Yes
4G Sierra 320U - Yes - - - - -
Telstra LTE-Advanced Wi-Fi hotspot/Netgear AirCard 782S - Yes - - - - -
ZTE MF75 Yes - - - - Yes Yes
ZTE MF 90c Yes - - - - Yes Yes
Netgear Aircard 785S Yes Yes - - - - -

3G Modem Compatibility

3G Modem Optus Telstra Bigpond Three Virgin Vodafone Internode
Huawei E5573 Yes - - - - -
Huawei R216 - - - - Yes -
Huawei E8372 - Yes - - - -
Huawei E3131 Yes - Yes Yes Yes Yes
Huawei E122 Yes - Yes Yes Yes Yes
Huawei E173 Yes - Yes Yes Yes Yes
Huawei E1762 Yes - Yes Yes Yes Yes
Huawei E160E Yes - Yes Yes Yes Yes
Huawei E353T - Yes - - - -
Huawei K4505 Yes - Yes Yes Yes Yes
Huawei K3520 Yes - Yes Yes Yes Yes
Huawei K3765 Yes - Yes Yes Yes Yes
Netgear Aircard 790S - Yes - - - -
Netgear 810S - Yes - - - -
Sierra 306U - Yes - - - -
Sierra 308U - Yes - - - -
Sierra 312U - Yes - - - -
ZTE MF910 - Yes - - - -
ZTE MF626 - Yes - - - -
ZTE MF652 Yes - - - - Yes
ZTE MF668 - Yes - - - -

The 8700 series consists of the models 8700NEXL R2, 8700AXL, 8700VAXL, and 8700VAX.

The 8900 Series consists of the models 8900X R3 and 8900AX-2400. The dongles below have been tested are known to work.

4G/4GX Modem Compatibility

4G/4GX Modem Optus Telstra Bigpond Three Virgin Vodafone Internode iiNet
Huawei E3372 Yes - - - - - -
Huawei E5573 Yes - - - - - -
Huawei R216 - - - - Yes - -
Huawei E8372 - Yes More Details - - - - -
ZTE MF910 - Yes - - - - -
Netgear 810S - Yes - - - - -
Netgear Aircard 790S - Yes - - - - -